Policy - SoftHomeTextile

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

This privacy policy sets out how “SoftHomeTextile” uses and protects any information that you give “SoftHomeTextile” when you use Etsy.

“SoftHomeTextile” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“SoftHomeTextile” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.2018

What we collect

We may collect the following information:

customer name and address
informations related to orders and customization requests.

What we do with the information we gather

Order preparation and shipping.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Writing via etsy conversation or emailing us at mehmetsenturk1977@gmail.com

We will not sell, distribute or lease your personal information to third parties. We do not use your personal information to any kind of promotion.

You may request details of personal information which we hold about you under the Data Protection Act.

Frequently Asked Questions

Can I order a custom size?

Yes, feel free to message us, any size you require can be made.

How long will shipping take?

Doesn't matter where you are located, 1 to 3 business days Worldwide Delivery with FedEx Express

Custom and personalized orders

Yes. We offer gift wrapping. You'll see Gift wrapping options at the check page.

Custom and personalized orders

It's the buyers responsibility to provide the correct shipping info. If your order is returned to me as "unable to deliver" due to incorrect shipping info you are responsible for the additional cost to ship it out again. Otherwise, I will cancel the order and credit back the sale amount less the shipping charge that I've incurred for the original shipment. No exceptions.

Legal imprint